Last Updated: 31 August 2026

At Luxiva, we are committed to providing quality Ayurvedic wellness products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us and we will assist you with the appropriate resolution.

1. Eligibility for Returns

Returns or refunds may be considered in the following situations:

• You received a damaged product.
• You received the wrong product.
• The product received is defective or has a manufacturing issue.
• The package is missing items included in your order.
• The product received is materially different from the product ordered.

For hygiene and safety reasons, opened, used, or tampered Ayurvedic/wellness products may not be eligible for return, except where the product is defective, damaged, incorrect, or otherwise eligible under applicable law.

2. Reporting a Damaged or Incorrect Product

Please contact us within 48 hours of delivery at:

Email: Contact@luxivaa.in
Phone/WhatsApp: +91 94038 93651

Please provide:

• Order number
• Clear photographs of the product
• Photographs of the outer packaging
• A description of the issue

For damaged shipments, customers are encouraged to take photographs or a video while opening the package.

3. Refunds

Once your request has been reviewed and approved, the applicable refund will be processed to the original payment method or through another applicable payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment service provider.

4. Non-Returnable Situations

A return or refund may not be accepted where:

• The product has been opened or used, except where required by applicable law.
• The product has been damaged after delivery due to improper storage, misuse, or handling.
• An incorrect or incomplete delivery address was provided.
• Delivery was refused without a valid reason.
• The return request is made outside the applicable return period.

5. Order Cancellation

Orders may be cancelled before dispatch by contacting:

Contact@luxivaa.in
+91 94038 93651

Once an order has been dispatched, cancellation may not be possible.

6. Exchanges

Product exchanges are subject to availability. If an exchange is not possible, we may provide an applicable refund or another appropriate resolution.

7. Contact Us

Luxiva
Email: Contact@luxivaa.in
Phone/WhatsApp: +91 94038 93651
Business Address: [Complete Business Address]