Last Updated: 31 August 2026

At Luxiva, we aim to process and deliver your orders safely and efficiently across India.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment or order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time is generally:

3–7 business days from the date of dispatch.

Delivery timelines may vary depending on the destination, courier service, weather, public holidays, remote locations, or circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Luxiva may offer free shipping on selected orders, products, locations, or promotional periods.

4. Delivery Areas

We currently aim to provide delivery across India, subject to courier availability for the destination.

Some remote, restricted, or non-serviceable locations may have longer delivery times or may not be eligible for delivery.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or the order tracking system on our website.

Tracking updates may take some time to appear after dispatch.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/Flat number
• Street/Locality
• City
• State
• PIN code
• Contact number

If an order is returned because of an incorrect/incomplete address or repeated delivery failure, additional shipping charges may apply for re-delivery.

7. Delayed Delivery

Delivery may be delayed due to:

• Courier issues
• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Incorrect address or contact information
• Remote delivery locations
• Other circumstances beyond our reasonable control

8. Damaged Package

If your package appears damaged at the time of delivery, please take clear photographs/videos and contact us as soon as possible.

Email: Contact@luxivaa.in
Phone/WhatsApp: +91 94038 93651

9. Contact Us

Luxiva
Email: Contact@luxivaa.in
Phone/WhatsApp: +91 94038 93651